Exchanio Terms of Service
Effective Date: January 25, 2025
Legal Entity: Aanika Infinite LLC (DBA: Exchanio)
Address: 1001 S. Main St. STE 500, Flathead County, Kalispell, MT 59901, USA
MSB Registration Number: 31000290446041 (Registered under FinCEN)
1. Introduction
Welcome to Exchanio, a money remittance and foreign exchange service provider. By accessing or using Exchanio's services, website, or platform, you agree to comply with these Terms of Service ("Terms"). If you do not agree to these Terms, please refrain from using our services.
Minimum Age Requirement: You must be at least 18 years old to access and use our services. If you are under 18, you are prohibited from using Exchanio.
Legal Disclaimer: Every user, including agents and business entities, is solely responsible for their actions while using Exchanio. Exchanio is not liable for user-generated content, transactions, or violations of third-party rights. Users waive the right to pursue legal action against Exchanio, its owners, or affiliates for any claims arising from usage of the platform.
2. Services Provided
Exchanio provides the following services:
- Fiat-to-Fiat Money Transfers
- Fiat-to-Crypto & Crypto-to-Fiat Exchange (subject to non-refundable policy)
- Money Remittance Services
- Agent-Based Money Transfer System
- Foreign Exchange Dealer Services
Our services are available in all U.S. states and territories, as well as internationally, where permitted by law.
3. User Categories & KYC Requirements
To comply with AML (Anti-Money Laundering) and CTF (Counter-Terrorist Financing) regulations, all users must complete Know Your Customer (KYC) verification before using Exchanio. The verification process varies based on the type of user:
(A) Individual Users
- Valid government-issued ID
- Proof of address (utility bill, bank statement, etc.)
- Verification of source of funds
(B) Professional Users
- All requirements for Individual Users
- Taxpayer Identification Number (TIN)
- Proof of income (pay slips, business invoices, etc.)
(C) Business Entities
- Legal business name and registration number
- Articles of incorporation
- Ultimate Beneficial Owner (UBO) disclosure
- Authorized representative verification
(D) Money Service Agents
- Business registration and Money Services Business (MSB) license
- Compliance with local financial regulations
- Record-keeping and reporting obligations under AML laws
- Increased Due Diligence (EDD) for high-risk transactions
Exchanio reserves the right to request additional documents or deny service if KYC requirements are not met.
4. User Responsibilities
All users must:
- Provide accurate, truthful, and up-to-date information.
- Maintain the confidentiality of account credentials.
- Comply with AML, CTF, and financial regulations.
- Report any unauthorized account activity immediately.
- Accept responsibility for all transactions made under their account.
5. Agent-Specific Responsibilities
Agents represent Exchanio and must:
- Follow strict due diligence procedures when processing transactions.
- Maintain records of all money transfers for a minimum of five (5) years.
- Report any suspicious transactions to Exchanio's Compliance Team.
- Ensure their business practices comply with state and federal regulations.
- Accept full liability for improper handling of funds and transactions.
Failure to comply with these responsibilities may result in account termination and legal consequences.
6. Prohibited Activities
Users must not use Exchanio for:
- Money laundering or financing of terrorism.
- Fraudulent, illegal, or deceptive activities.
- Transactions involving sanctioned individuals or entities.
- Transmitting funds obtained from illegal activities.
If Exchanio detects any prohibited activity, we reserve the right to freeze funds, terminate accounts, and report the matter to law enforcement.
7. Refund & Reversal Policy
Fiat-to-Fiat Transfers
- Refunds are only available if a transaction fails due to an error by Exchanio.
- Once funds are delivered to the recipient, no refunds are possible.
- Customer mistakes (e.g., incorrect recipient details) are not eligible for refunds.
Fiat-to-Crypto & Crypto-to-Fiat Transactions
- Crypto transactions are irreversible. Once confirmed on the blockchain, they cannot be undone or refunded.
- If a refund is necessary due to Exchanio's error, it will be issued in fiat equivalent, not in cryptocurrency.
- Crypto volatility may impact refund value if applicable.
8. Compliance with U.S. Laws
Exchanio operates under the regulatory framework of:
- FinCEN (Financial Crimes Enforcement Network)
- Bank Secrecy Act (BSA)
- U.S. Patriot Act
- Foreign Exchange Regulations (17 CFR Part 5)
- Montana State and Federal Laws
We comply with Office of Foreign Assets Control (OFAC) sanctions and prohibit transactions involving restricted countries or individuals.
9. Limitation of Liability
Exchanio is not liable for:
- User errors, including incorrect transaction details.
- Losses due to unauthorized access caused by a user's failure to safeguard credentials.
- Loss of funds due to market volatility in crypto transactions.
- Acts of third-party service providers, including banks and payment processors.
10. Dispute Resolution & Arbitration
- Users must first attempt to resolve disputes through Exchanio's customer support.
- If unresolved, disputes shall be settled through binding arbitration in Kalispell, Montana, in accordance with American Arbitration Association (AAA) rules.
- Users waive their right to participate in class-action lawsuits.
11. Amendments to Terms
Exchanio may update or modify these Terms at any time. Users will be notified via email or through our website. Continued use of Exchanio constitutes acceptance of the revised Terms.
12. Contact Information
For legal inquiries or disputes:
13. Governing Law & Jurisdiction
These Terms are governed by the laws of Montana, USA, and applicable federal financial regulations. Any legal proceedings shall be conducted in Kalispell, Montana.
By using Exchanio, you acknowledge that you have read, understood, and agreed to these Terms of Service. Your compliance ensures a secure and seamless financial experience.
